Q:

What changes can I expect to BNF Online on the new MedicinesComplete site?

A:

There are no changes to the structure of BNF content.

The most notable changes include the ability to browse drugs by therapeutic areas, along with enhancements to search such as the inclusion of an interactions checker, and improvements to the layout of content helping you to easily navigate to specific sections and related information.

All NHS gratis subscribers are required to re-register to access the BNF on the new MedicinesComplete site.

Q:

I access BNF via the NHS N3 Gateway, and so don’t have to log in. Do I still need to register on MedicinesComplete?

A:

No, you don’t need to do anything. N3 Gateway access to BNF on MedicinesComplete will remain unaffected. Simply bookmark the entry page at https://www.medicinescomplete.com.

Q:

I haven’t received my verification email. What should I do?

A:

Once you have submitted the registration form, the website will immediately send a verification email to the exact email address provided by you. Please ensure this has been entered correctly. The verification email will be sent from MedicinesComplete <pharmpress-support@rpharms.com>. Please also check your junk or spam folders.

You will need to click the link in the verification email to complete the registration process, so if you can’t find the email, unfortunately you will have to re-register as we are not able to re-send the auto-generated emails. Please contact our support team if you have any questions.

Q:

How do I re-register?

A:

Re-registration can be completed in three simple steps, as follows:

1. Registration form: Complete the NHS gratis registration form and select ‘Submit’.
2. Verify your email address: Check your inbox, including your junk or spam folder, and click on the verification link provided in the email.
3. Set your password: Clicking on the verification link will take you to a page where you can set your password.

Once all three steps have been successfully completed, you will be taken to the login screen where you can enter your email address and password. Please contact our support team if you have any questions.

Q:

I teach at a Medical or Pharmacy school. Will my students still be eligible for free access?

A:

Yes, your students can sign up using the NHS option or through OpenAthens.

Q:

Why are you changing access? Will I still be able to get free access?

A:

We are changing the way you access BNF, not the terms of access. Access is still free if you are a UK-based individual undertaking work (or training) for or on behalf of the NHS or an NHS organisation. You could also check with the NHS site here to see if you are eligible for access through OpenAthens.

If you are not eligible for an OpenAthens account, your employer may need to purchase an Organisational Subscription to continue your access. Please contact us

Q:

How do I access BNF content on MedicinesComplete using my OpenAthens ID?

A:

If you already have an OpenAthens ID, or if you apply for and are given a new ID, follow the steps below for access.

The MedicinesComplete team will be in contact with OpenAthens customers with their access details for the new site in due course.

In the meantime please continue to use the old MedicinesComplete site.

• Go to https://www.medicinescomplete.com
• Click on ‘Sign in via OpenAthens’ – the link below the sign in box
• On the next page, sign in to the Authentication Point with your OpenAthens username and password
• Click on ‘Login’ and you will be directed to the search page within MedicinesComplete with access to BNF and BNFC.

Q:

I use NICE Evidence Services. Do I need to do anything?

A:

No, the BNF on NICE Evidence Services is provided by NICE using BNF data – this service remains unaffected by the changes.